Living with a disability, or caring for someone with a disability can be full of challenges in the NDIS.
It’s important to understand your rights, what self-advocacy means, and where to turn for support.
MyCareSpace is here to help you feel confident and informed every step of the way.
What Does Self-Advocacy Mean?
Self‑advocacy means speaking up for yourself in a way that’s clear, respectful, and informed.
It’s knowing what you need, expressing it, and taking part in decisions that affect your life.
The Independent Mental Health Advocacy model outlines a helpful six‑step process:
- Identify the issue
- Know your rights
- Identify your solutions
- Make a plan
- Enact the plan
- Review what happened
By learning this process, you can engage with the NDIS system more effectively, ensuring your voice is heard.
Your Rights under the NDIS
As an NDIS participant, you have the right to:
- Access quality services
- Make choices
- Have control over your NDIS plan and service agreement
- Choose the providers, supports and services that meet your needs
SSI’s Rights Path Project
Funded by the Dept of Social Services, SSI created a collection multilingual videos and guides (in Khmer, Punjabi, Urdu, Vietnamese, and English) to help you confidently share feedback and navigate your NDIS services.
SSI is a national not-for-profit organisation which has been providing dedicated human and social services across NSW, QLD and Victoria for the past 24 years.
Know Your Rights
In this informative video, you will learn the rights of NDIS participants in accessing supports and services.
Learn about your ability to:
- make choices regarding your NDIS plan,
- provide feedback, and
- resolve any issues with service providers.
The video highlights the importance of speaking up and how to access language support if needed.
Discover the confidential and safe process in place for feedback, ensuring your voice is heard in a fair and respectful manner.
Know your Rights - Print Version
How to Give Feedback
In this animated video, learn how NDIS participants can provide feedback on their supports or services.
You will learn the steps to:
- raise concerns with your service provider,
- seek advocacy support,
- make a formal complaint to the NDIS Commission.
This video will also help you:
- Understand your rights to quality care,
- the options available to resolve issues, and
- how to access language assistance when needed.
How to give feedback - a step by step guide (print version)
Sources
MyCareSpace resources may be shared provided they are credited to MyCareSpace with backlinks to the original resource.
